Here you will find all the information on how to file a claim with Balcia Insurance SE for OCTA, KASKO, property or travel insurance.
We help you find the best insurance solution, but filing a claim and all related actions take place directly with the insurer.
Filing a claim takes place on the insurer's website. Click the button below to go to the claims section and submit your claim online.
File onlineIf the at-fault party is insured with Balcia, you can file an OCTA claim. Fill in the accident report and submit it within 10 days.
File online at balcia.lv, by phone 82222 (+371 20682222) or email balcia@balcia.lv.
Balcia KASKO covers your vehicle damage. File for collisions, theft, vandalism and other risks.
Balcia has an extensive partner service network across Latvia. You can also file via the Balcia mobile app.
If the insurer denies the claim, carefully read the grounds for refusal. Make sure you have submitted all required documents and that the case meets the policy conditions.
If you believe the refusal is unjustified, you have the right to file a complaint with the insurer or contact the Financial Market Supervision Department of the Bank of Latvia. Agento can help prepare an appeal or advise on further steps.
Parties involved in a traffic accident must fill in an accident report. Learn how to fill it in correctly.
About the accident reportContact Agento and we will help with the entire process.
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Phone: 82222 (or +371 20682222). Email: balcia@balcia.lv. Also via the Balcia mobile app.
Usually 10-30 days.
Yes, the Balcia app allows filing claims, attaching photos/videos and tracking status.
For OCTA an accident report or protocol. For KASKO a description and photos. Always the policy number.
Read the grounds. If unjustified, appeal to Balcia or the Bank of Latvia.
Yes, across Latvia including auto services, glass specialists and tire shops.
For OCTA within 10 days. For others as soon as possible.
Yes, Balcia offers City COMBO and Winter COMBO with online claims at balcia.lv.
Information updated April 2026. Specific conditions may vary depending on the policy type.
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