Here you will find all the information on how to file a claim with AAS Balta for OCTA, KASKO, property or travel insurance.
We help you find the best insurance solution, but filing a claim and all related actions take place directly with the insurer.
Filing a claim takes place on the insurer's website. Click the button below to go to the claims section and submit your claim online.
File onlineIf you were involved in a traffic accident and the at-fault party is insured with Balta, you have the right to file an OCTA claim. Fill in the accident report together with the other driver and submit it to Balta within 10 days.
You can file an OCTA claim with Balta online through the Balta Online portal, by phone at +371 67533375 or in person at any Balta client center. Claims are usually reviewed within 10 to 30 days.
Balta KASKO insurance covers damage to your vehicle regardless of who is at fault. You can file a KASKO claim with Balta for damage, theft, vandalism, glass cracks and other risks depending on the policy terms.
To file a KASKO claim with Balta you need the policy number, incident description, damage photos and, if required, a police protocol. Balta offers repairs at a partner service or a cash payment.
Balta property insurance protects your apartment or house against fire, flooding, storm, theft and other risks. In case of damage, contact Balta immediately and file a claim.
Before filing, photograph the damage and do not change anything until the Balta expert inspects it. Balta usually arranges an inspection within 1 to 3 working days after receiving the claim.
Balta travel insurance covers medical expenses, lost luggage, trip cancellation and other risks abroad. If you need help while travelling, call the assistance number listed in your policy.
After returning, submit all medical receipts, invoices and doctor's certificate to Balta. You can file a travel claim online or by email. Claims are usually reviewed within 10 to 15 working days.
If the insurer denies the claim, carefully read the grounds for refusal. Make sure you have submitted all required documents and that the case meets the policy conditions.
If you believe the refusal is unjustified, you have the right to file a complaint with the insurer or contact the Financial Market Supervision Department of the Bank of Latvia. Agento can help prepare an appeal or advise on further steps.
Parties involved in a traffic accident must fill in an accident report. Learn how to fill it in correctly.
About the accident reportContact Agento and we will help with the entire process.
Good insurance is the best protection. Compare offers and buy a policy through Agento to be fully protected next time.
Protect your apartment or house. Get offers from leading insurers.
Balta claims phone is +371 67533375. You can also file a claim online through the Balta Online portal or in person at a Balta client center.
Balta usually reviews a claim within 10 to 30 days. For OCTA cases the period may be shorter, for complex cases it may be longer.
Yes, you can file a Balta claim online through the Balta Online portal at balta.lv. This is the most convenient and fastest way to submit a claim.
It depends on the claim type. For OCTA you need an accident report or police protocol. For KASKO a description and photos. In all cases you need the policy number.
Read the grounds for refusal and make sure you submitted all documents. If you believe the refusal is unjustified, you have the right to file an appeal or contact the Financial Market Supervision Department of the Bank of Latvia.
For KASKO, Balta offers both options: repairs at a partner service center or a cash payment. For OCTA, compensation is usually paid in cash or repairs are carried out at the injured party's choice.
For OCTA, the accident report must be submitted within 10 days. For other insurance types, it is recommended to file as soon as possible, but no later than the deadline specified in the policy terms.
Balta client centers are located in Riga and major Latvian cities. The current list of addresses can be found on balta.lv in the Contacts section.
Information updated April 2026. Specific conditions may vary depending on the policy type.
My Agento
