Here you will find all the information on how to file a claim with Compensa Vienna Insurance Group for OCTA, KASKO, property or travel insurance.
We help you find the best insurance solution, but filing a claim and all related actions take place directly with the insurer.
Filing a claim takes place on the insurer's website. Click the button below to go to the claims section and submit your claim online.
File onlineIf the at-fault party is insured with Compensa, you can file an OCTA claim. Fill in the accident report with the other driver and submit it to Compensa within 10 days.
You can file an OCTA claim with Compensa online at portals.compensa.lv, by calling the 24/7 number 8888 or in person at a client center. Claims are usually reviewed within 10 to 30 days.
Compensa KASKO insurance covers damage to your car regardless of fault. You can file a claim for collisions, theft, vandalism, glass damage and other risks under the Compensa policy terms.
To file a KASKO claim you need the policy number, incident description and damage photos. Compensa also offers separate KASKO glass insurance with a simplified claims process.
Compensa property insurance protects your apartment or house against fire, flooding, storm, theft and other risks. In case of damage, contact Compensa immediately at 8888.
Document the damage with photos and do not carry out repairs until the Compensa expert inspects it. You can file a claim online at portals.compensa.lv or by email info@compensa.lv.
Compensa travel insurance covers medical expenses, lost luggage and trip cancellation abroad. If you need help while travelling, call the assistance number in your policy.
After returning, submit medical receipts, invoices and doctor's certificate to Compensa. You can file online or by email info@compensa.lv. Compensa usually reviews travel claims within 10 to 15 working days.
If the insurer denies the claim, carefully read the grounds for refusal. Make sure you have submitted all required documents and that the case meets the policy conditions.
If you believe the refusal is unjustified, you have the right to file a complaint with the insurer or contact the Financial Market Supervision Department of the Bank of Latvia. Agento can help prepare an appeal or advise on further steps.
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Compensa 24/7 phone: 8888. You can also file a claim online at portals.compensa.lv or by email info@compensa.lv.
Compensa usually reviews a claim within 10 to 30 days. The period depends on the complexity of the case and the completeness of documents.
Yes, Compensa accepts claims online through portals.compensa.lv. You can file claims for OCTA, KASKO, property, travel and health insurance.
For OCTA you need an accident report or police protocol. For KASKO a description and damage photos. For travel, medical receipts and doctor's certificate. In all cases you need the policy number.
Read the grounds for refusal and make sure you submitted all documents. If you believe the refusal is unjustified, file an appeal with Compensa or contact the Financial Market Supervision Department of the Bank of Latvia.
Yes, in 2020 Seesam merged with Compensa. All services now operate under the Compensa Vienna Insurance Group brand. You may still see the Seesam name in health insurance.
For OCTA, the accident report must be submitted within 10 days. For other insurance types, it is recommended to file as soon as possible, but no later than the deadline in the policy terms.
Yes, Compensa (formerly Seesam) offers health insurance and accepts claims for doctor visits, examinations and medications through portals.compensa.lv.
Information updated April 2026. Specific conditions may vary depending on the policy type.
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