Here you will find all the information on how to file a claim with AAS BTA Baltic Insurance Company for OCTA, KASKO, property or travel insurance.
We help you find the best insurance solution, but filing a claim and all related actions take place directly with the insurer.
Filing a claim takes place on the insurer's website. Click the button below to go to the claims section and submit your claim online.
File onlineIf the at-fault party is insured with BTA, you can file an OCTA claim. Fill in the accident report and submit it to BTA within 10 days.
You can file online at bta.lv, by phone +371 26121212, via WhatsApp or in person at a BTA client center. Working hours: weekdays 09:00-17:45.
BTA KASKO covers your vehicle damage regardless of fault. You can file a claim for collisions, theft, vandalism and other risks.
You need the policy number, incident description and damage photos. BTA offers fast and simple claims processing.
BTA property insurance protects your apartment or house from fire, flooding, storm and theft. Contact BTA at +371 26121212.
Document the damage and do not repair until expert inspection. File online at bta.lv or by email bta@bta.lv.
If the insurer denies the claim, carefully read the grounds for refusal. Make sure you have submitted all required documents and that the case meets the policy conditions.
If you believe the refusal is unjustified, you have the right to file a complaint with the insurer or contact the Financial Market Supervision Department of the Bank of Latvia. Agento can help prepare an appeal or advise on further steps.
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About the accident reportContact Agento and we will help with the entire process.
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BTA phone: +371 26121212 (also WhatsApp). File online at bta.lv or email bta@bta.lv. Weekdays 09:00-17:45.
BTA usually reviews a claim within 10-30 days depending on complexity.
Yes, at bta.lv/pieteikt-atlidzibu for all insurance types.
For OCTA an accident report or police protocol. For KASKO a description and photos. For travel, medical receipts. Always the policy number.
Read the grounds. If unjustified, file an appeal with BTA or contact the Bank of Latvia.
Yes, BTA is available on WhatsApp at +371 26121212.
For OCTA within 10 days. For others as soon as possible.
BTA client centers are in Riga and other Latvian cities. Addresses at bta.lv.
Information updated April 2026. Specific conditions may vary depending on the policy type.
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