Here you will find all the information on how to file a claim with ERGO Insurance SE for OCTA, KASKO, property or travel insurance.
We help you find the best insurance solution, but filing a claim and all related actions take place directly with the insurer.
Filing a claim takes place on the insurer's website. Click the button below to go to the claims section and submit your claim online.
File onlineIf the at-fault party is insured with ERGO, you can file an OCTA claim. Fill in the accident report and submit within 10 days.
File online at mans.ergo.lv, by phone +371 22585500 (also WhatsApp) or email info@ergo.lv.
ERGO KASKO covers your vehicle damage regardless of fault. File for collisions, theft and vandalism.
ERGO also offers motorcycle KASKO and scooter OCTA. Claims filed through mans.ergo.lv.
ERGO property insurance protects your home from fire, flooding, storm and theft. Contact ERGO at +371 22585500.
Document damage and do not repair until inspection. File at mans.ergo.lv or email info@ergo.lv.
ERGO travel insurance covers medical expenses and lost luggage. Call the assistance number while travelling.
After returning, submit receipts and doctor's certificate at mans.ergo.lv or email info@ergo.lv.
If the insurer denies the claim, carefully read the grounds for refusal. Make sure you have submitted all required documents and that the case meets the policy conditions.
If you believe the refusal is unjustified, you have the right to file a complaint with the insurer or contact the Financial Market Supervision Department of the Bank of Latvia. Agento can help prepare an appeal or advise on further steps.
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About the accident reportContact Agento and we will help with the entire process.
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Phone: +371 22585500 (also WhatsApp). Email: info@ergo.lv. Online: mans.ergo.lv.
Usually 10-30 days.
Yes, at mans.ergo.lv/lv/atlidzibu-pieteikumi.
For OCTA an accident report or protocol. For KASKO a description and photos. Always the policy number.
Read the grounds. If unjustified, appeal to ERGO or the Bank of Latvia.
Yes, at +371 22585500.
For OCTA within 10 days. For others as soon as possible.
Main office: Skanstes iela 50, Riga. Regional offices in Daugavpils, Liepaja, Valmiera, Jelgava, Ventspils and other cities.
Information updated April 2026. Specific conditions may vary depending on the policy type.
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